Support

How can
we help?

Find answers to frequently asked questions about Codekyt apps, subscriptions, purchases, notifications, and data. If you cannot find what you need, contact our support team.

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FAQs

Frequently asked
questions.

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No. You can download a Codekyt app and start using it without creating an account or providing personal details. The content you create is stored on your device.

Subscriptions are managed by the store where you made the purchase. On Android, open Google Play and go to Profile → Payments & subscriptions → Subscriptions. On iPhone or iPad, open Settings, tap your name, then Subscriptions. Select the app and choose Cancel Subscription. Your paid features remain available until the end of the current billing period.

Refunds are handled by the store that processed your purchase. Submit your request through Google Play or Apple’s Report a Problem service, as applicable. If you still need assistance, email the app’s support address with your order details and a brief description of the issue. You can also review our refund terms.

First, confirm that the purchase has completed in Google Play or the App Store. Then open the app’s upgrade screen and select Restore Purchases while signed in to the same store account used for the original purchase. If access is still unavailable, contact the app’s support team below.

Codekyt apps store your content on your device rather than on our servers. Your operating system may restore app data when you transfer or restore your device, provided device backup was enabled. Because we do not keep a server copy, data that is not included in a backup cannot be recovered by our team.

You can manage reminders from the app’s settings. To disable notifications completely, open your device settings, select the Codekyt app, and turn off notification permission.

To permanently delete the content and preferences stored on your device, uninstall the app or, on Android, open Settings → Apps, select the app, then choose Storage → Clear storage. We do not keep a server copy and cannot restore this content. To request deletion of analytics or crash information held by our providers, email the app’s support address with the subject “Delete my data” and include the app name, your device model, operating-system version, and approximate installation date. Purchase records may be retained for legal, accounting, fraud-prevention, and entitlement purposes. See Delete your data for complete instructions and retention details.

Contact support

Get support for
your app.

Select your app and open Settings → Contact us to report an issue or share your feedback.

General support

General enquiries

For anything not specific to an app, email [email protected]. We respond within two business days. Please include the app name, your device model, operating-system version, app version and a brief description of the issue.